Provide first-line technical support for end users via ticket, email, and phone while managing user accounts in Active Directory. Troubleshoot Windows OS issues, software installations, and remote connectivity problems like VPN and Wi-Fi.
The Tech Lead will oversee the Service Desk team in the APAC region to ensure timely incident resolution and high service quality. Responsibilities include managing complex technical escalations, handling customer inquiries, and performing administrative tasks in Active Directory.
The supervisor will oversee daily Service Desk operations, manage ticket queues, and ensure SLA compliance across the APAC region. They are also responsible for monitoring KPIs, driving process improvements, and leading a remote team to maintain high service standards.
The Systems Engineer will monitor, maintain, and evolve global hybrid-cloud infrastructure while overseeing daily operations and vendor activities. They will also collaborate with global IT and security teams to design, implement, and troubleshoot core services and infrastructure platforms.
Design and deliver end-to-end AI-powered products, including agent orchestration, backend services, and real-time user interfaces. Manage low-latency voice pipelines and implement robust security and observability features for conversational AI applications.
Design and deliver end-to-end AI-powered products, focusing on multi-agent systems and real-time voice pipelines. Responsibilities include building backend services with Node.js and creating embeddable web interfaces using React or Svelte.
The engineer will enhance and secure the Azure environment, taking the lead in maintaining and optimizing the CI/CD pipeline for innovative IoT security solutions. Responsibilities also include championing automation, implementing cybersecurity measures, and managing incident response and root cause analysis.
The Systems Engineer will be responsible for monitoring, maintaining, and continuously improving the client’s global hybrid-cloud datacenter infrastructure, including design, implementation, and patching activities. Key duties involve planning, deploying, and administering core services across platforms like Azure, Active Directory, and Linux, while also supervising external service providers.
