Handle high-volume inbound and outbound calls to assist patients with clinical and laboratory inquiries following urgent care visits. Coordinate patient follow-up by reviewing lab results, documenting interactions in CRM and EMR systems, and reporting cases to the Department of Health.
Summit Health
7 Remote Job Openings at Summit Health
Healthcare Customer Care Representative - 11:30am - 8pm Shift EST
Summit Health
·
Full Time
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15 days ago
Summit Health
Responsible for answering inbound calls in a centralized access center to schedule patient appointments across multiple specialties and locations. The role involves verifying patient demographics, insurance coverage, and maintaining electronic health records while meeting call quality and CSAT goals.
The Clinical Documentation Coder will review, analyze, and code diagnostic information in patient charts, ensuring compliance with coding guidelines and identifying coding opportunities. They will also audit patient charts to ensure accurate coding.
The Coding Specialist is responsible for reviewing and abstracting CPT, ICD-10, and HCPCS codes for patient encounters across various specialties. They monitor work queues to ensure timely charge submission and maintain compliance with AMA and CMS guidelines.
The manager oversees the referral access center team to ensure patients are scheduled for appropriate follow-up care and performance metrics are met. They are responsible for coaching supervisors, managing workflows, and collaborating with clinical leadership to drive care continuity.
The Principal Data Engineer will design and build scalable data pipelines and high-performance processing systems to support analytical decision-making. They will also collaborate with cross-functional teams to improve data quality and deliver actionable insights for clinical and operational stakeholders.
Develop and automate large-scale, high-performance data processing systems and build scalable data pipelines using orchestration technologies. Collaborate with analytics and operations teams to design data models and analytics products that improve patient health outcomes.
