You will manage and develop a portfolio of enterprise customers while identifying patterns and synergies to drive user value. You will also collaborate closely with product, tech, and design teams to share customer insights and improve the platform.
Manage and develop a portfolio of enterprise customers while driving engagement and value. Collaborate with product, tech, and design teams to share customer insights and improve the platform.
Lead and coach a global team of 10-15 Customer Success Managers while operationalizing global CS strategies. Act as a senior presence for customers by personally owning and resolving high-level escalations.
Build and operate secure, multi-tenant data pipelines and APIs to power AI products for Fortune 500 companies. Ensure data reliability and security through automated testing, monitoring, and compliance with SOC 2 and ISO 27001 standards.
Lead the discovery and definition for AI Personas workstreams, including customer interviews and problem framing. Partner with engineering and design teams in two-week sprints to ship AI-powered features for enterprise customers.
