The Principal Product Manager will own the definition, execution, and delivery of critical areas of the STACK web application while driving product strategy. They will lead cross-functional teams to identify product gaps, improve workflows, and leverage AI-driven insights to enhance customer experience and market share.
Design and execute a digital customer success motion to drive adoption, retention, and expansion for all customer segments. Partner cross-functionally with Marketing, Sales, and Product teams to deliver scaled training, in-app engagement, and lifecycle email campaigns.
The Manager of Customer Success will build and lead a pod of 11 Customer Success Managers to manage both pooled SMB accounts and named Enterprise accounts. This role is responsible for defining segmentation strategies, driving retention and expansion, and establishing operational playbooks for the team.
The Vice President will lead the strategic partnership ecosystem to extend product reach and manage corporate development, including M&A and strategic investments. This role involves identifying market opportunities, negotiating agreements, and driving joint pipeline growth.
