St. Charles Health System

Provide telephone and digital support to patients and providers by scheduling appointments and procedures across multiple specialty clinics. Manage patient accounts, verify insurance eligibility, and route high volumes of calls according to established healthcare protocols.

Provides telephone and digital support to patients and providers, focusing on accurate appointment scheduling and registration across multiple specialty clinics. Manages patient demographics, insurance eligibility, and the routing of high-volume calls within the electronic health record system.

Facilitates the IT demand management process by overseeing the intake, evaluation, and prioritization of technology requests to align with strategic goals. Manages the demand pipeline and partners with the PMO to monitor portfolio health and resource capacity.

Resolve simple to intermediate payer denials through research, appeals, and rebilling claims. Coordinate with internal and external stakeholders to identify root causes of denials and ensure timely revenue collection.

Resolve simple to intermediate payer denials through research, appeals, and rebilling of claims. Coordinate with internal and external stakeholders to identify payer issues and ensure accurate revenue collection.