The Director will own the commercial execution and growth of the SilentCloud digital tinnitus solution across the U.S., focusing on the VA, telehealth, and clinical partnerships. They are responsible for driving adoption, managing key accounts, and ensuring commercial KPIs are met through data-driven reporting and cross-functional collaboration.
The Customer Support Specialist manages customer inquiries and resolves issues across various channels including phone, email, and mail. They also work cross-functionally to ensure efficient order processing, shipment tracking, and overall customer satisfaction.
The manager will lead market development initiatives and expand business opportunities across North America by partnering with sales and marketing teams. They are also responsible for managing and developing a high-performing team to drive growth through education and value-added programs.
Define and drive the brand, marketing strategy, and product portfolio to transform GEERS into a customer-centric omnichannel experience. Lead diverse teams across CRM, Media, Retail Marketing, and Data Analytics to deliver measurable revenue growth and improved customer lifetime value.
Provide expert technical and clinical support to cochlear implant recipients via multiple digital channels to maximize technology benefits. Serve as a subject matter expert and first point of escalation while mentoring new support specialists.
Manage day-to-day operational administration of ecommerce and marketplace platforms, focusing on Amazon Seller Central. Ensure marketplace health through catalog quality, pricing governance, and resolution of operational cases and listing issues.
Provide expert-level technical support, fitting recommendations, and troubleshooting for hearing solutions to providers and consumers. Maintain strong customer relationships and document all interactions within CRM systems to ensure optimal product performance.
The Sales Support Specialist will foster strong relationships with National Accounts customers and support sales performance goals by ensuring seamless account operations. Responsibilities include managing account setup, pricing maintenance, sales order placement, invoicing, and collaborating with cross-functional teams to resolve operational issues.
The Outbound Call Specialist will make 130-150 outbound calls daily to schedule patient appointments and manage leads. The role also involves maintaining consumer information using a CRM system and collaborating with clinical staff.
