The Regional Manager is responsible for driving sales performance and developing strategic business plans across the Northwest region. They will lead a team of Clinical and Consumer Specialists while building strong relationships with healthcare professionals and cochlear implant centers.
Lead the operational execution of global medical device clinical studies from start-up through close-out. Manage investigative sites to ensure protocol compliance, data quality, and effective risk mitigation.
The Store Compliance Auditor will plan and execute on-site and remote audits to ensure compliance with company policies and regulatory requirements. They will also partner with leadership to identify operational risks and implement corrective action plans to drive continuous improvement.
The manager will lead Quality Assurance and Training teams to drive continuous improvement in contact center operations and patient experience. They are responsible for developing performance goals, managing departmental resources, and supporting the implementation of new technologies like CRM and AI.
The trainer is responsible for onboarding new employees, facilitating ongoing agent development, and driving performance improvement through effective coaching programs. They will collaborate with cross-functional teams to ensure agents are equipped with the skills and knowledge needed to deliver exceptional patient experiences.
Lead the scientific design, development, and oversight of global clinical studies throughout the product lifecycle. Manage regulatory scientific strategy, evidence generation, and the preparation of essential clinical and regulatory documentation.
Lead software verification activities for regulated medical software products while managing and developing a team of test engineers. Ensure comprehensive test coverage, manage defect resolution, and maintain compliance with regulatory standards and quality documentation.
The Director will own the commercial execution and growth of the SilentCloud digital tinnitus solution across the U.S., focusing on the VA, telehealth, and clinical partnerships. They are responsible for driving adoption, managing key accounts, and ensuring commercial KPIs are met through data-driven reporting and cross-functional collaboration.
The Sales Support Specialist will foster strong relationships with National Accounts customers and support sales performance goals by ensuring seamless account operations. Responsibilities include managing account setup, pricing maintenance, sales order placement, invoicing, and collaborating with cross-functional teams to resolve operational issues.
The Outbound Call Specialist will make 130-150 outbound calls daily to schedule patient appointments and manage leads. The role also involves maintaining consumer information using a CRM system and collaborating with clinical staff.
