Sales Support Specialist
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AI Summary
REMOTE | United States
Sales Support Specialist
Responsibilities
• Foster strong relationships with National Accounts customers through a concierge-style service approach.
• Support sales performance goals by monitoring key indicators and ensuring seamless account operations.
• Manage account setup, pricing maintenance, sales order placement (EDI/API/manual), invoicing, and backorder resolution.
• Collaborate cross-functionally with Sales Operations, Customer Service, Finance, and eCommerce to ensure account satisfaction.
• Coordinate with Managed Care and Buying Group leadership to resolve operational issues and identify improvement opportunities.
• Conduct regular touchpoint meetings with National Accounts to ensure high-quality service delivery.
• Create and maintain process documentation, reports, and resources to support operational excellence.
• Handle incoming calls, cases, and service requests in the National Accounts queue.
• Perform additional duties and projects as assigned.
More about you
• High school diploma required; college degree preferred.
• Experience in inside sales, account management, or customer service.
• Detail-oriented with strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and CRM systems (Salesforce preferred).
• Proven ability to work proactively, solve problems independently, and manage competing priorities.
• Customer-focused mindset with strong relationship-building abilities.
• Team-oriented, motivated, and results-driven.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact mailto:wholesale.HR@sonova.comSonova Human Resources
What we offer:
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Medical, dental and vision coverage*
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Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
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TeleHealth options
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401k plan with company match*
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Company paid life/ad&d insurance
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Additional supplemental life/ad&d coverage available
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Company paid Short/Long-Term Disability coverage (STD/LTD)
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STD LTD Buy-ups available
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Accident/Hospital Indemnity coverage
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Legal/ID Theft Assistance
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PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
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Paid parental bonding leave
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Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
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Robust Internal Career Growth opportunities
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Tuition reimbursement
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Hearing aid discount for employees and family
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Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $20 to $26. This role is also commission eligible/bonus eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
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