The Technical Support Engineer acts as a trusted advisor to Federal customers by resolving technical issues and educating users on product functionalities. Responsibilities include managing support tickets, coordinating with advanced support teams, and contributing to the internal knowledge base.
The Technical Support Engineer acts as a trusted advisor to Federal US-based customers by resolving technical issues and optimizing their monitoring capabilities. They are responsible for managing support tickets, contributing to the knowledge base, and coordinating resolutions with advanced support teams.
Lead the pre-sales Solutions Engineering team in the UK & Ireland, focusing on the SolarWinds Core & Observability portfolio. Manage and coach a team of engineers while partnering with sales leadership to drive technical strategy and close new business opportunities.
Lead a high-performing team to drive product adoption, retention, and expansion revenue through data-driven campaigns and executive programs. Oversee the customer lifecycle strategy, including the management of Customer Advisory Boards and the development of customer advocacy programs.
Drive revenue growth within the Australian Federal Government sector by managing strategic accounts and navigating complex procurement processes. Leverage channel partners and conduct technical workshops to promote Observability, Database, and ITSM solutions.
