You will provide friendly and knowledgeable support to customers via phone, email, and chat while troubleshooting product issues. Additionally, you will collaborate with internal teams to surface feedback and help customers succeed with the platform.
Manage the full sales cycle for a multi-product suite, focusing on acquiring new customers and expanding existing accounts through upsells and cross-sells. Conduct high-impact discovery and tailored demonstrations to align product solutions with customer pain points.
Drive enterprise growth by leading technical discovery, delivering tailored demos, and designing scalable solutions for high-value customers. Act as a bridge between Sales, Product, and Engineering to ensure seamless onboarding and long-term product adoption.
The Product Designer will create wireframes, prototypes, and high-fidelity designs for new and existing SaaS products. They will collaborate with product and engineering teams to maintain design systems and ensure a consistent user experience across web and mobile platforms.
Lead and manage a small development team as a player/coach to build and replatform new product lines. Drive the transition to AI-first interactive features while ensuring secure and reliable operations within the platform.
Build and maintain data models, transformations, and customer-facing reports using Snowflake, dbt, and Sigma Computing. Partner with product and engineering teams to ensure reliable data capture and performant reporting experiences.
Lead strategic planning, M&A integration, and value creation initiatives to scale the company's operating maturity. Act as a key partner to the CEO and CFO to drive cross-functional execution and operational rigor.
