Partner with sales teams to discover customer needs, develop tailored solution strategies, and deliver technical demonstrations and proofs of concept for government customers. Advise customers on GIS and government workflows, share market feedback with internal teams, and support product development, marketing content, and RFI/RFP responses.
The Customer Support Manager will lead and develop a team of support professionals to ensure high-quality service for government clients. They are responsible for managing daily support operations, monitoring performance metrics, and driving process improvements through data analysis and cross-functional collaboration.
Lead the vision, strategy, and execution of the parcel management product line while collaborating with engineering, sales, and customer success teams. Translate complex parcel and property-data challenges into intuitive, scalable software solutions for local government clients.
