Respond to patient inquiries about onboarding, billing, insurance coverage, remote monitoring, and devices through chat, email, and internal messaging, explaining complex topics clearly and empathetically. Document interactions, manage follow-ups and escalations, troubleshoot issues, and coordinate with internal teams to ensure accurate, consistent, and timely support.
Provide exceptional care, disease management, and health education to patients while creating personalized action plans to support behavior change. Coordinate with clinical team members to deliver an exceptional patient experience and maintain professional relationships with members.
Provide exceptional care, disease management, and health education to patients while supporting goal setting and personalized action plans. Coordinate with clinical team members to ensure an exceptional patient experience and contribute to the improvement of the in-app patient experience.
The Virtual Medical Assistant will conduct outbound patient intake calls and manage scheduling, appointments, and follow-ups. They are also responsible for maintaining accurate documentation in electronic health records and triaging patient messages while ensuring HIPAA compliance.
Provide exceptional patient care, disease management, and health education while creating personalized action plans to support behavior change. Coordinate with clinical team members and cross-functional product teams to ensure an effective, tech-enabled patient experience.
Conduct outbound patient intake calls and manage scheduling and follow-ups. Handle medical records and documentation within EHR systems while triaging member messages.
Deliver evidence-based care focused on nutrition, movement, and behavioral change for patients with chronic gut and metabolic conditions. Collaborate with a multidisciplinary team to provide both synchronous and asynchronous support via remote patient monitoring.
Deliver evidence-based care focused on lifestyle change management and nutrition for patients with chronic gut and metabolic conditions. Collaborate with a multidisciplinary team to provide both synchronous and asynchronous support using clinical protocols.
Provide personalized nutrition and wellness counseling to patients to reduce symptoms and improve quality of life. Collaborate with a multidisciplinary care team to deliver evidence-based lifestyle change management and foster patient accountability.
The Virtual Medical Assistant conducts outbound patient intake calls and manages scheduling and follow-ups. They are also responsible for maintaining electronic health records, triaging messages, and providing administrative support to the care team.
