The Manager of Service and Delivery oversees daily operations, leading execution teams to ensure flawless campaign launches and compliance with OEM standards. They are responsible for team workflow management, coaching staff, and maintaining high-quality service delivery for automotive clients.
Develop and execute a strategic growth plan to build a consistent outbound pipeline of automotive dealership prospects. Conduct at least 30 qualified demos per month and manage the transition of won accounts to customer success teams.
The role acts as the architect for sMedia's B2B marketing engine, managing the end-to-end lifecycle of growth-enablement assets and relationship-driven content. Key duties include executing multi-channel campaigns, optimizing performance via GA4 and HubSpot, and ensuring strict adherence to brand voice and technical product accuracy.
The Customer Success Manager focuses on building and maintaining relationships with dealership customers to drive product innovation and business outcomes. They act as a subject matter expert in digital marketing to help clients achieve their KPIs and increase monthly recurring revenue.
