The Manager of Professional Services leads a team of Implementation Consultants to ensure successful product deployment and high-quality customer experiences. They are responsible for overseeing project execution, driving process improvements, and fostering team development through coaching and resource management.
The Staff Billing Accountant is responsible for generating accurate customer invoices and maintaining financial records. They will also assist with monthly financial closes, account reconciliations, and support for audits and mergers.
The Product Manager will drive the execution of the Business Operations product line by managing the roadmap, writing user stories, and overseeing sprint planning. They will also collaborate with cross-functional teams to integrate AI features and ensure successful product adoption through effective go-to-market strategies.
The role involves acting as the first point of contact for customer support, managing tickets, and troubleshooting software and hardware issues. You will also be responsible for documenting solutions, collaborating with internal teams, and participating in an after-hours support rota.
The Account Executive will manage the end-to-end sales process for municipalities, including lead generation, on-site presentations, and contract negotiations. They are responsible for building long-term relationships with city officials and ensuring proposed technology solutions meet customer business needs.
Guide customers through the implementation of Routeware solutions by analyzing waste management and street maintenance data. Develop operational routes, build data models, and consult with clients to optimize business processes.
The Revenue Accountant manages ASC 606 revenue treatment, balance sheet accounts, and inventory accounting. They collaborate cross-functionally to improve billing processes, system automation, and financial reporting accuracy.
Lead the unification of UX across a multi-product portfolio by defining a strategic vision and building a scalable design system. Manage the UX function as a player-coach, integrating research and design standards into the agile software development lifecycle.
Design and configure Routeware's platform solutions to optimize waste collection and disposal operations for clients. Collaborate with sales and product teams to implement tailored system integrations and provide technical guidance during onboarding.
Drive the day-to-day execution of the Customer Engagement & Education product line, focusing on roadmap delivery and sprint execution. Partner with engineering and product leadership to ship AI-powered features and improve the resident user experience.
The Customer Success Manager will own approximately 100 customer accounts, guiding municipalities and haulers on leveraging digital communication and fleet management software to improve solid waste operations and ensure subscription renewals. This involves consulting on best practices, setting goals based on data, and acting as the voice of the customer internally.
