Rise ComQi

The Help Desk Agent will serve as the primary point of contact for technical support, managing inbound requests via phone, email, and Slack. Responsibilities include diagnosing issues using CMS platforms, coordinating with technicians, and escalating complex tickets according to established protocols.

The Help Desk Agent will serve as the primary point of contact for technical support, triaging and resolving inbound requests via multiple channels. They are responsible for diagnosing issues using CMS and hardware tools, coordinating with technicians, and maintaining accurate documentation in the knowledgebase.

The Senior Product Manager is responsible for defining product requirements using the Shape Up process and analyzing usage data to drive improvements. They collaborate with Engineering, UX, and customer-facing teams to build and promote features that align with customer needs.

The Senior Product Manager is responsible for defining product requirements using the Shape Up process and analyzing usage data to drive improvements. They collaborate with Engineering, UX, and customer-facing teams to build features and maintain the overall product strategy.