Rhythm Software, Inc.

The Senior Strategic CSM will own the post-implementation success for the most strategic accounts, focusing on ensuring customers achieve real, measurable outcomes through the platform by building North Star Success Plans and defining customer outcomes. This role involves developing trusted relationships with executive stakeholders, leading strategic conversations, and acting as the internal conductor to coordinate across all internal teams for a cohesive customer experience.

The Scaled Customer Success Manager supports the largest customer segment using scalable engagement strategies, digital programs, and lifecycle automation to ensure customers achieve value from Rhythm. Key duties involve driving onboarding, delivering structured enablement resources, managing scalable engagement programs like webinars and newsletters, and executing lifecycle success programs.

The Growth Customer Success Manager is responsible for ensuring Tier 2 customers achieve measurable value from the Rhythm platform while identifying opportunities for deeper adoption and long-term growth. This involves driving customer success planning, monitoring product usage, proactively managing risk, and surfacing expansion opportunities to sales teams.