The Customer Success Specialist manages incoming and outgoing customer communications across multiple channels to ensure a high-end experience. They work closely with sales professionals to handle account creation, order processing, billing, and product inquiries.
The Associate Director will design and implement clinical study protocols while managing relationships with internal teams, CROs, and external investigators. They are responsible for authoring regulatory documents and representing the company at scientific conferences and regulatory meetings.
Lead the engineering function for the digital platform, managing internal developers and strategic vendor partnerships across a product-led pod structure. Responsible for technical quality, platform reliability, and transitioning vendor-led work to an internal team.
Responsible for building and scaling production data pipelines that ingest, process, and deliver clean datasets. Design and build data queries to support ad-hoc requests for analysis and insights.
