The Director of Product Design will own the end-to-end customer experience and lead the design practice, including managing designers and setting the information architecture. They will drive rapid prototype-and-validation loops while integrating conversation design and product design into a unified, scalable platform.
You will lead the strategy, planning, and execution of high-impact trade shows, VIP activations, and partner campaigns to drive qualified pipeline. The role involves acting as a strategic bridge between marketing and sales while managing event budgets and performance tracking.
You will contribute to the design and implementation of platform engineering domains while building systems to reduce toil and ensure infrastructure availability. Additionally, you will own CI/CD pipelines, improve developer tooling, and participate in on-call rotations to maintain platform quality.
The Director, Agent PM leads a team of engagement managers to ensure the health, growth, and success of a portfolio of customer accounts. They act as a trusted advisor to senior client leadership, driving AI-driven CX transformation and cross-functional collaboration to influence product and market strategy.
You will lead and optimize AI solutions by building foundational integrations, agent identity management, and infrastructure. Additionally, you will partner with internal teams to develop AI literacy and create reusable patterns for scalable AI workflows.
You will own the full lifecycle of AI agents for customers, from discovery and design to build, launch, and live operation. This involves mapping customer workflows, writing prompts, building API integrations, and ensuring agent performance in production.
You will design and deliver full-stack features that power AI-driven voice and chat conversations at scale. You will also collaborate with product and machine learning teams to integrate conversational AI models while optimizing production systems for latency and cost.
The Sales Engineer will own the technical side of the pre-sales process, gathering customer requirements and designing conversational AI agents. They will lead hands-on trials and translate conversational data into narratives to demonstrate platform value to stakeholders.
Lead the quality engineering strategy for an AI-powered voice platform by defining standards and building scalable automation workflows. Mentor a team of QA engineers while partnering with product and engineering to integrate quality into the entire development lifecycle.
In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools.
In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools.
