RAM BPO

The role focuses on coordinating daily schedules, managing shift coverage, and tracking employee attendance. It also involves administrative operations support and professional communication between employees and management in both English and Spanish.

The role involves being the primary contact for clients using a customs clearance platform, answering support tickets, and troubleshooting software issues. Responsibilities also include reviewing documentation, resolving tariff-related questions, and building positive client relationships.

The primary responsibility involves designing and executing inbound and outbound lead generation campaigns, which includes creating necessary assets like landing pages and automated workflows. This role is accountable for delivering Qualified Business Leads (QBLs) to the sales team while continuously analyzing and optimizing performance.