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Track freight shipments from pickup through delivery, contacting drivers, dispatchers, and customers to confirm locations, ETAs, and shipment status. Respond to customer emails, escalate delays or issues, record updates in the client's TMS, and submit an end-of-shift report.
Weekend Load Tracking Agent (Remote, C1 English)
Do you speak English at a C1 level and want a remote job that only takes your weekends? RAM BPO is hiring someone to track freight shipments across the United States for one of our logistics clients.
What you'll do
- Track loads from pickup to delivery
- Call and message drivers, dispatchers and customers to confirm location, ETA and load status
- Answer customer emails during your shift
- Spot delays or problems and escalate them on time
- Log every update in the client's transportation management system (TMS)
- Send an end-of-shift report
What we're looking for
- C1 English
- Experience in freight logistics (track & trace, dispatch or similar) or strong customer service experience in English
- Organized, detail-oriented and comfortable handling several tasks at once
- Stable, high-quality internet with a backup plan in case of outages
- A quiet space at home to take calls
What we offer
- 100% remote work
- Saturdays and Sundays only, rotating 8 to 9-hour shifts between 6:00 a.m. and 12:00 a.m. (Colombia time)
- Monthly salary of COP 850,000
- Work equipment provided by the company
- Training on the client's tools and processes
If this sounds like you, apply and we'll reach out.
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