Bilingual Operations & Scheduling Virtual Assistant (Remote)

Bilingual Operations & Scheduling Virtual Assistant (English / Spanish)

📍 Remote | Full-Time

💰 Salary: COP $2,300,000 + Transportation Allowance

🕛 Schedule: Monday to Friday, 12:00 PM – 8:00 PM

About the Role

We're looking for a highly organized and detail-oriented Bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations. This role is ideal for someone who enjoys structure, thrives in fast-paced environments, and can effectively manage multiple priorities while maintaining professional communication with employees and managers.

Responsibilities

Schedule & Shift Coordination

• Review daily and upcoming schedules.

• Support shift updates, call-outs, and coverage needs.

• Coordinate replacement coverage and communicate schedule changes.

• Confirm shift details, including time, location, and assigned employee.

• Maintain accurate scheduling records.

Operations Support

• Follow up on employee availability and attendance.

• Send reminders and operational updates.

• Maintain spreadsheets, trackers, and operational notes.

• Support additional day-to-day administrative tasks.

Connecteam Administration

• Review shifts, punches, and attendance information.

• Follow up on missing clock-ins and attendance issues.

• Update notes and scheduling details.

• Flag discrepancies requiring management review.

Communication & Follow-Up

• Communicate professionally with employees and managers in both English and Spanish.

• Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns.

• Keep management informed about pending items and completed tasks.

Requirements

✔ Fluent English and Spanish (written and verbal)

✔ Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles

✔ Strong attention to detail and ability to follow processes

✔ Excellent organizational and follow-up skills

✔ Ability to prioritize urgent matters and manage multiple tasks

✔ Comfortable working with spreadsheets and online systems

✔ Professional written communication skills

Preferred Qualifications

⭐ Experience with Connecteam or similar workforce management systems

⭐ Experience supporting service-based industries such as cleaning, staffing, healthcare, transportation, or field operations

⭐ Experience managing schedules, attendance follow-up, and coverage coordination

⭐ Experience with Google Sheets and Excel

What We're Looking For

• Detail-oriented and process-driven

• Reliable and responsive

• Strong written communication skills

• Good judgment and problem-solving abilities

• Ability to work independently after training

• Comfortable with accountability and structured processes

Why Join Us?

🏠 100% Remote

💰 COP $2,300,000 + Transportation Allowance

🕛 Monday to Friday | 12:00 PM – 8:00 PM

📈 Stable and growing work environment

🤝 Collaborative team culture

If you're organized, proactive, and enjoy keeping operations running smoothly, we'd love to hear from you!