Pult GmbH

Manage customer onboarding and health to drive product usage and long-term retention. Identify expansion opportunities for account growth and collaborate with product teams to implement customer feedback.

Manage customer onboarding and health using scalable approaches to drive product usage and long-term retention. Collaborate with sales to identify expansion opportunities and provide product feedback to the development team.

Lead the Customer Success team to drive product adoption, manage churn risks, and identify growth opportunities within the customer base. You will also provide functional leadership to a small team and collaborate with the product team to implement customer feedback.