Procedureflow

The Customer Success Manager serves as a trusted advisor for a portfolio of accounts, focusing on strategic alignment and long-term value realization. They are responsible for driving retention, expansion, and net revenue retention through proactive account management and journey planning.

The Sales Development Representative will conduct high-volume outbound prospecting to book qualified meetings with senior-level decision-makers. They will also manage prospect lists, maintain accurate data in Salesforce, and align with marketing teams on campaign priorities.