The analyst is responsible for monitoring call center performance, staffing levels, and schedule adherence to ensure KPIs are met. They generate reports for leadership and collaborate with management to optimize scheduling and agent skill levels.
The role leads remote training activities and continuous learning forums while managing asset-related data governance across the fleet. It involves cross-functional collaboration with engineering and operations teams to improve data quality and maintenance standards.
The manager oversees end-to-end logistics planning and execution for dry dock projects, including inbound, on-site, and reverse logistics. They are responsible for managing 3PL provider performance, establishing project metrics, and ensuring timely material delivery across the fleet.
The Resolutions Agent provides advanced customer service by resolving escalated guest complaints and claims in accordance with company policies. They collaborate with various departments to ensure one-call resolutions while maintaining high levels of guest satisfaction.
The specialist will manage day-to-day partner relationships with land-based casinos to support profitable business operations and marketing programs. They will also provide operational support for contract administration, event planning, and cross-functional coordination across various internal departments.
