Lead cross-functional execution of public-funding and Education Savings Account (ESA) initiatives across various departments to ensure on-time delivery. Act as the internal expert on ESA families to optimize product, marketing, and support experiences while driving AI-enabled operational efficiencies.
Resolve escalated customer support tickets from parents and teachers primarily via email. Handle complex Trust & Safety escalations involving sensitive content and provide feedback to the broader CX team.
Lead high-impact engineering initiatives for a new AI-guided educational platform focusing on personalized discovery and payments. Partner with cross-functional leadership to align on technical strategy and mentor engineers in AI-native development workflows.
