The Director of Operations Excellence will lead the design, development, and continuous improvement of non-clinical operations processes within the utilization management business unit. This role involves optimizing case intake, processing, and call center management while driving operational transformation and strategic initiatives.
OncoHealth
9 Remote Job Openings at OncoHealth
The UM Trainer is responsible for designing, coordinating, and delivering training programs to support the onboarding and ongoing education of Utilization Management team members. This role also involves monitoring training effectiveness, ensuring compliance with regulatory standards, and collaborating with cross-functional teams to drive performance improvement.
The Data Analyst will serve as a strategic partner to Operations by identifying measurement gaps and developing scalable analytics solutions. They are responsible for building dashboards, defining KPIs, and providing actionable insights to drive organizational performance.
The Implementation Project Manager plans and executes initiatives on time and budget while managing client relationships and stakeholder expectations. They are responsible for the end-to-end implementation process, from project planning and risk mitigation to operational readiness and post-implementation handoffs.
Lead the modernization and scalability of letter generation capabilities by bridging Operations, Technology, and Compliance. Responsible for defining technical roadmaps, managing client requirements, and ensuring regulatory compliance across letter workflows.
Lead and manage a team of Phone Intake specialists to ensure accurate case intake and exceptional inbound call performance. Accountable for meeting service level agreements (SLAs), quality standards, and turnaround time requirements through coaching and operational oversight.
The Medical Oncology Nurse performs clinical reviews of oncology requests and collaborates with medical teams to enable therapy decisions. They are responsible for patient advocacy, creating clinical documentation, and managing projects to improve quality of care.
Design, code, test, and deploy complex software applications within an agile environment. Drive the adoption of AI-first engineering practices using tools like Copilot and Claude to accelerate delivery.
The Case Review Specialist manages clinical documentation and processes pre-authorization requests to ensure timely determinations. They collaborate with clinical and non-clinical staff to facilitate case discussions and maintain internal systems.