You will serve as the technical bridge between customers and engineering, owning the end-to-end resolution of technical issues and pipeline failures. This involves investigating logs, performing root cause analysis, and communicating clearly with both customers and internal engineering teams.
Own technical relationships for a portfolio of customer accounts, leading onboarding and implementation, troubleshooting data integration issues, and guiding customers through escalations and difficult conversations. Identify and communicate risks early, translate technical issues for different audiences, coordinate with Customer Success, Support, Sales, and Engineering, and mentor other Solutions Architects.
You will own the end-to-end digital presence, including SEO, paid advertising, website funnel management, and marketing automation. You are responsible for setting the strategy and executing content production to drive qualified leads and engagement.
