Provide empathetic and professional support to inbound callers across various industries while managing multiple client protocols. Maintain high performance standards by meeting KPIs related to call wrap-up times and quality assurance.
The Manager of Direct Market Resellers will build and execute strategies to drive revenue through DMR, VAR, and channel partners. This role is responsible for partner activation, pipeline generation, account mapping, and maintaining performance metrics across various enterprise and public sector opportunities.
The role focuses on accelerating revenue growth in Europe and the UK by managing distribution partners, resellers, and strategic channel relationships. Key duties include leading go-to-market activities and driving demand generation for Sonim and Rhino devices.
Manage high-volume inbound calls for various clients while adhering to specific protocols and scripting. Maintain professional demeanor and meet KPIs related to schedule adherence and quality assurance.
