Nest Veterinary

Manage and grow relationships across a portfolio of partner hospitals to drive engagement and maximize the value of their partnership. Collaborate cross-functionally to optimize client success processes and translate data insights into actionable recommendations for growth.

Lead the day-to-day performance of the customer support function, coaching associates and managing ticket queues across multiple channels. Partner with Product and Engineering teams to resolve bugs and implement process improvements based on customer feedback.

The Implementation Specialist orchestrates the onboarding process for new veterinary hospitals from kickoff to go-live. This includes managing timelines, delivering staff training, and validating technical configurations to ensure a seamless launch.