You will serve as the primary point of contact for veterinary partners, managing inbound support requests via email, phone, and chat. Additionally, you will create educational resources and collaborate with internal teams to improve the client experience.
You will architect and build robust test suites for Flutter applications and backend services while pioneering AI-assisted workflows for test generation. Additionally, you will own production reliability through observability, error budgets, and the development of comprehensive quality infrastructure.
You will serve as the primary responder for production incidents, triaging and resolving issues across the company's technical stack. Additionally, you will build monitoring systems and maintain reporting metrics to proactively identify and address recurring failure patterns.
The Senior Financial Analyst will manage internal FP&A tasks such as financial modeling, board reporting, and budget tracking while also supporting enterprise sales through customer-facing financial proposals. This role involves analyzing unit economics, revenue recognition mechanics, and portfolio performance to drive strategic decision-making.
The Implementation Specialist manages the end-to-end onboarding process for new veterinary hospital partners, including logistics, technical readiness, and system configuration. They also serve as a primary trainer to ensure hospital staff are proficient in integrating care plans into their daily operations.
