The Managed Services Analyst provides Tier I–II technical support to community bank clients, managing service requests and resolving infrastructure and application issues. They also contribute to documentation, process improvements, and project tasks while maintaining high service standards.
The role involves providing technical support for banking applications to community bank customers via phone and email. Responsibilities include troubleshooting issues, documenting resolutions, and assisting with software implementations and bank conversions.
The Lead Data Engineer will design and maintain a secure, scalable lakehouse architecture to ingest and model complex financial data from bank systems. This role involves close collaboration with AI/ML and security teams to ensure data quality, observability, and regulatory compliance.
