The Senior IT Support Specialist will manage end-to-end technical support, IT asset lifecycle, and service delivery for end users. This role involves troubleshooting hardware and software issues, maintaining accurate asset records, and ensuring compliance with security policies.
The Customer Service Executive will handle customer inquiries via email, chat, and phone to ensure a positive experience for the Hong Kong customer base. They are responsible for resolving issues, providing product information, and maintaining accurate records of all interactions.
The Associate will manage and maintain content quality, product configurations, and reward logic within the CMS to ensure accuracy across platforms. They will also collaborate with product, engineering, and commercial teams to validate requirements and support technical enhancements.
You will lead a team of Web Operations Executives to manage content delivery across four markets while owning the product roadmap for CMS enhancements and workflow automation. The role involves ensuring regulatory compliance for financial content and integrating AI-driven strategies to improve content discoverability and operational efficiency.
Lead the end-to-end product design process and integrate AI tools to accelerate ideation and production. Manage and mentor a small team of designers while collaborating with cross-functional leadership to align user experience with business goals.
