Modern Animal

Manage virtual patient care by processing diagnostic results, formulating treatment plans, and communicating medical findings to clients. Collaborate with the care team and specialists to ensure continuity of care and resolve client service issues.

Provide virtual support and education to pet owners via chat, phone, and video while triaging cases based on veterinary knowledge. Document patient records accurately and process prescriptions while collaborating cross-functionally to improve care systems.

Provide virtual support and education to pet owners regarding prescriptions and health via chat, phone, and email. Manage fulfillment requests, triage cases, and maintain accurate patient medical records.