The Virtual Care Customer Service Representative will manage client concerns from start to resolution while delivering an exceptional, empathetic customer experience. They will also handle multichannel communications, maintain accurate medical records, and proactively engage members to drive business growth.
Engage with members via chat, phone, and video to provide veterinary triage, education, and support for pet health. Document patient history accurately and manage prescription processing while maintaining high standards of client care.
Provide virtual support and education to pet owners via chat, phone, and video while triaging cases based on veterinary knowledge. Document patient records accurately and process prescriptions while collaborating cross-functionally to improve care systems.
