You will design and execute end-to-end lifecycle communication programs to drive customer adoption, retention, and expansion. This involves building behavior-based segments, writing customer-facing copy, and piloting AI-driven approaches to scaled customer success.
You will own the end-to-end lifecycle communication strategy to drive customer adoption, retention, and expansion. This involves designing behavior-based segments, writing copy, and building automated campaigns while experimenting with AI-driven agentic approaches.
Serve as a trusted technical advisor to prospects and customers, bridging the gap between technical requirements and business outcomes. Partner with Account Executives to drive revenue growth by leading technical qualifications, demos, and proof-of-concept projects.
Advise prospects and customers on data architecture, governance, instrumentation, and analytics strategy, and lead technical qualification, customized demonstrations, and proof-of-concept projects. Partner with Account Executives and post-sales teams to support revenue growth, deliver customer outcomes, and relay prospect feedback to the Product team.
The Customer Value Architect will own the adoption and value plan for a portfolio of accounts, ensuring customers achieve measurable business outcomes with Mixpanel. They will build relationships with stakeholders, lead enablement sessions, and partner with internal teams to drive expansion and renewal.
Lead the transformation of the design system into AI-native infrastructure that powers design and engineering workflows. Bridge the gap between design and production code by building tools and systems that enable high-fidelity prototyping and cohesive product experiences.
