You will define and implement quality practices, test strategies, and release processes for the Chatbot product. You will collaborate with engineers to establish output-evaluation frameworks and validate non-deterministic LLM-based systems.
You will design and scale backend systems for the Mimica platform while collaborating with teams to optimize real-time services and AI model integration. Additionally, you will take operational responsibility for your code, mentor team members, and contribute to architectural decision-making.
You will administer and optimize core IT tools like JumpCloud and Google Workspace while managing device compliance and identity access. Additionally, you will collaborate with cross-functional teams to automate workflows and provide technical support to ensure a seamless experience for a global workforce.
Lead full-cycle technical recruiting for Data, ML, and Platform teams while partnering with leadership to define hiring plans and leveling. Implement structured interview processes and build predictable talent pipelines across the Americas and Europe.
Lead a squad of Process Analysts through the technical implementation of process mapping and AI-powered task mining. Manage project planning, execution, and quality assurance while providing coaching and performance reviews for team members.
Lead technical demos and execute POC plans to ensure customers realize value and ROI from the Mimica platform. Act as the Voice of the Customer to provide feedback for product development and partner with marketing to create educational content.
Support engineering teams in developing resilient applications on GKE and maintain infrastructure-as-code using Terraform and ArgoCD. Lead ambitious projects including multi-region expansion, migration to Crossplane, and the implementation of FinOps initiatives.
Develop scalable data-visualization applications and real-time frontend services for process maps and AI model training. Take end-to-end ownership of projects, from architectural decisions to operational responsibility and peer mentorship.
Lead the product function by defining the global strategy, macro-level roadmap, and market positioning for AI-powered task mining. Mentor product managers and designers while improving the operating model to align engineering and commercial functions.
The role focuses on building target account lists and executing outbound campaigns to create new business opportunities. The representative will qualify prospects through discovery calls and set high-quality meetings for Account Executives.
Generate qualified business opportunities by building strategic target account lists and executing personalized outbound campaigns. Qualify leads through discovery conversations and collaborate with Account Executives to navigate complex enterprise sales cycles.
You will identify, develop, and close new business opportunities within a mid-market portfolio while managing the full sales cycle. You will also collaborate with internal teams to build relationships with senior decision-makers and deliver tailored business cases.
This role involves owning the execution and integrity of payroll, benefits, and compliance systems, particularly during the transition to a local entity in Costa Rica. Key tasks include managing pre-hire compliance, handling employee lifecycle transactions, preparing and auditing payroll inputs, and resolving employee queries related to employment terms and benefits.
The mission involves improving and expanding the capabilities of the Mimica Webapp (MERN stack) by designing robust architecture, developing new features, and taking operational responsibility for the built components. Day-to-day tasks include developing data visualization tools, building real-time frontend services for graph data editing, and owning projects end-to-end.
