Ensure customer satisfaction and increase NPS through consultancy visits, problem resolution, and the implementation of new solutions. Focus on reducing churn and identifying growth opportunities through technical support and KPI monetization.
Michelin
6 Remote Job Openings at Michelin
Responsible for expanding the Michelin Connected Fleet brand through B2B prospecting, territory management, and achieving sales targets. Focuses on managing the entire sales journey, from lead engagement to customer satisfaction and churn prevention.
Develop the TYREPLUS franchise by supporting franchisees to increase business profitability through the implementation of business processes and annual business plans. Act as the primary liaison between the franchisor and franchisees to ensure operational standards and retail SOPs are met.
Coordinate operational and administrative management of technician interventions to ensure customer satisfaction. Handle B2B requests, manage fleet contracts, schedule tire services, and oversee billing and bank reconciliations.
Lead global security incident response efforts, including the detection, containment, and remediation of intrusions, malware, and ransomware. Proactively track emerging threats and mentor junior analysts to reduce organizational risk.
Manage end-to-end incident resolution for critical Oracle EBS applications, focusing on the Order to Cash process. Collaborate with global teams to perform root cause analysis, implement system changes, and ensure platform stability.
