Lead technical discovery, solution design, and data delivery for enterprise sales cycles while serving as the primary technical expert. You will own the technical narrative for AI, manage RFP and security reviews, and institutionalize best practices across the commercial team.
You will act as the primary point of contact for customer support, managing ticket triage, troubleshooting, and account administration. Additionally, you will build and optimize self-service resources like knowledge bases and automated workflows to improve support efficiency.
The Enterprise Account Executive will drive revenue by identifying and closing high-value deals with medical device and diagnostic companies. They will act as a GTM consultant, collaborating with leadership and product teams to align the platform with customer needs.
Customer Success Managers partner strategically with clients across the entire lifecycle, independently managing complex, high-value accounts from end-users to C-suite executives. They own the post-sales lifecycle, ensuring customers achieve desired business outcomes while proactively bringing strategic ideas to the table.
