The Quality Assurance Specialist reviews refund requests, investigates suspicious bidding and selling activity, and evaluates high-risk transactions to protect marketplace integrity. They also collaborate across departments to address operational risks and recommend improvements to fraud controls and catalog standards.
The Support Specialist manages the end-to-end resolution of buyer and seller inquiries through phone, chat, and email to ensure a reliable marketplace experience. They are responsible for investigating complex issues, maintaining accurate case documentation, and identifying opportunities for operational process improvements.
Own the full B2C inbound sales cycle from initial response to closed revenue, focusing on qualifying and converting prospects into active platform users. Manage a structured sales pipeline and collaborate cross-functionally to optimize lead quality and customer activation.
