Magna5 MS LLC

Lead enterprise network projects including SD-WAN deployments and firewall migrations while handling high-level technical escalations. Mentor Tier 1 and 2 engineers and collaborate with project managers to execute technical network redesigns for clients.

Handle escalated technical issues and provide advanced troubleshooting for managed services customers across workstations, servers, and networks. Maintain client environments through monitoring, patching, and participating in implementation projects while mentoring Tier 1 technicians.