The Customer Success Manager is responsible for building strong relationships with retail customers to ensure they achieve their business goals and maximize product value. They will manage the entire customer lifecycle, from project readiness and implementation to ongoing support, renewals, and identifying expansion opportunities.
The Customer Success Manager owns value realization and growth across the customer lifecycle for retail clients by driving product adoption and tracking operational KPIs. They work closely with Account Executives to support renewals and upsell opportunities while maintaining regular face-to-face engagement with stakeholders.
Lead India-based accounting operations and ensure accurate, compliant financial reporting for both India and US entities. Manage a team of 4-5 people while overseeing audits, tax filings, payroll, and NetSuite-based financial closes.
