The Customer Success Manager owns value realization and growth across the customer lifecycle for retail clients by driving product adoption and tracking operational KPIs. They work closely with Account Executives to support renewals and upsell opportunities while maintaining regular face-to-face engagement with stakeholders.
Lead India-based accounting operations and ensure accurate, compliant financial reporting for both India and US entities. Manage a team of 4-5 people while overseeing audits, tax filings, payroll, and NetSuite-based financial closes.
The Customer Success Manager is responsible for building long-term strategic relationships with retail customers to maximize lifetime value and ensure product adoption. Key duties include conducting Executive Business Reviews, managing renewals, and collaborating cross-functionally to align product roadmaps with customer needs.
Own the go-to-market strategy, messaging, and sales enablement for the Fresh Operations Management portfolio. Translate complex operational retail capabilities into clear, outcome-focused value propositions to drive adoption.
