Lifted, an Upwork Company™ is hiring for work from home roles

Lifted, an Upwork Company™

108 Remote Job Openings at Lifted, an Upwork Company™

QA Manual Tester

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Argentina ⭐ 5-10 yrs exp 💼 Others
Execute comprehensive manual testing across iOS and Android platforms to ensure quality, usability, and performance. Collaborate with developers and product managers to document defects in Jira and validate new features.

QA Manual Tester

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Others
Execute comprehensive manual testing across iOS and Android platforms to ensure quality, usability, and performance. Collaborate with developers and product managers to document defects in Jira and validate new features.

QA Manual Tester

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Others
Execute comprehensive manual testing across iOS and Android platforms to ensure quality, usability, and performance. Collaborate with developers and product managers to document defects in Jira and validate new features.

Dutch Audio Transcription QA Specialists

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Belgium ⭐ 2-5 yrs exp 💼 Data Entry
Review and validate completed audio transcription tasks for accuracy, segmentation, and formatting compliance. Ensure all project guidelines are followed to support the development of AI speech recognition models.

Leadership Coach (LVI-Certified)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 10+ yrs exp 💼 Teaching
Lead the end-to-end Leadership Versatility Index (LVI) process for senior executives, including administration and rater planning. Conduct one-on-one debrief sessions to help leaders establish high-impact development goals.

Japanese Audio Transcription QA Specialists

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Japan ⭐ 2-5 yrs exp 💼 Data Entry
Review and validate completed transcription tasks for accuracy, completeness, and formatting compliance. Ensure audio segmentation and accent identification adhere strictly to project guidelines for AI model development.

Leadership Coach (LVI-Certified)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 10+ yrs exp 💼 Teaching
Lead the end-to-end Leadership Versatility Index (LVI) process for senior executives, including administration and interpretation of assessments. Conduct one-on-one debriefs and guide leaders in establishing high-impact development goals.

Danish Audio Transcription QA Specialists

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Denmark ⭐ 2-5 yrs exp 💼 Data Entry
Review audio files for segmentation and transcription accuracy to ensure high-quality datasets for AI speech recognition models. Validate spelling, formatting, and accent identification while adhering to project guidelines.

Leadership Coach (LVI-Certified)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 10+ yrs exp 💼 Teaching
Lead the end-to-end Leadership Versatility Index (LVI) process for senior executives, including administration and rater planning. Conduct one-on-one debriefs and guide leaders in establishing high-impact development goals.

Native Malay Speakers for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Malaysia ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips acting out scripts with various tones and emotions. Listen to and transcribe audio and video clips to help AI understand human intent.

Native Swedish Speakers for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Sweden ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips to help AI understand human tone, intent, and emotion. Tasks include acting out scripts in various emotional styles and transcribing audio/video clips into text.

Native Swedish Speakers for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Greece ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips to help AI understand human tone, intent, and emotion. Tasks include acting out scripts in various emotional styles and transcribing audio/video clips into text.

Native Dutch Speakers for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Netherlands ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips acting out scripts with various tones and emotions to train AI. Additionally, listen to and transcribe audio and video clips into text.

Copy of Dutch Audio Transcription QA Specialists

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Netherlands ⭐ 2-5 yrs exp 💼 Data Entry
Review and validate completed audio transcription tasks for accuracy, segmentation, and formatting compliance. Ensure all project guidelines are followed to support the development of AI speech recognition models.

Project/Engagement Manager - Sweden

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Sweden ⭐ 5-10 yrs exp 💼 Others
Lead the delivery of cloud computing platform solutions by managing timelines, scope, and financials while collaborating with partners and customers. Act as the primary point of contact to ensure governance is followed and customer value is delivered.

Copy of Dutch Audio Transcription QA Specialists

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Germany ⭐ 2-5 yrs exp 💼 Data Entry
Review and validate completed audio transcription tasks for accuracy, segmentation, and formatting compliance. Ensure all project guidelines are followed to support the development of AI speech recognition models.

Copy of Senior Financial Analyst (CFA Level 3 Required)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Israel ⭐ 5-10 yrs exp 💼 Finance
Review and validate complex financial statements and models to improve the accuracy of AI/LLM systems. Apply domain expertise to evaluate financial data and support AI model improvement within a short-term project.

Senior Financial Analyst (CFA Level 3 Required)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 5-10 yrs exp 💼 Finance
Review and validate complex financial statements, models, and investment data to improve the accuracy of AI systems. Apply domain expertise to support the evaluation and improvement of LLM financial content.

Somali Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Kenya ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Somali transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Estonian Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Estonia ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Estonian transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert accurate timestamps to help train AI speech recognition models.

Bosnian Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Bosnia and Herzegovina ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Bosnian transcriptions of single and multi-speaker audio recordings for AI training. Responsibilities include adding speaker labels, precise timestamps, and annotating non-speech events.

Pashto Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United Arab Emirates ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Pashto transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Nepali Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Nepal ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Nepali transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Icelandic Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Iceland ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Icelandic transcriptions of single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to support AI speech recognition model training.

Latvian Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Latvia ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Latvian transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Lithuanian Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Lithuania ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Lithuanian transcriptions and review audio recordings for AI speech recognition training. Responsibilities include adding speaker labels, inserting timestamps, and annotating non-speech events.

Catalan Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Andorra ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim transcriptions of Catalan audio recordings, including filler words and speaker labels. Annotate non-speech events and insert accurate timestamps to support AI speech recognition training.

Irish Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Ireland ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim transcriptions of Irish audio recordings, including filler words and speaker labels. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Kazakh Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mongolia ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Kazakh transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Technical Support Representative

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 2-5 yrs exp 💼 Support
Provide technical support and troubleshooting for Sideline and Focus products via phone and email. Guide users on product optimization and deliver creative solutions for in-game and pre-game scenarios.

Native Mandarin for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Taiwan ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips acting out scripts with various emotional tones to help AI understand human intent. Additionally, capture text from various audio and video clips.

Data Analyst

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development
The role involves writing advanced SQL queries and utilizing cloud data warehouses to transform complex data into actionable business insights. The analyst will build dynamic dashboards and partner with stakeholders to drive data-informed decision-making.

Native Tamil for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 India ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips acting out scripts with various tones and emotions to help AI understand human intent. Additionally, listen to and transcribe various audio and video clips into text.

Native Gujarati for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 India ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips acting out scripts with various tones and emotions to help AI understand human intent. Additionally, transcribe audio and video clips into text.

Senior UI/UX Designer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Kuwait ⭐ 5-10 yrs exp 💼 Design
Lead end-to-end UI/UX design for web and digital platforms, creating high-fidelity interfaces for both Arabic and English audiences. Collaborate with stakeholders and developers to ensure design feasibility and maintain brand consistency across all touchpoints.

Senior UI/UX Designer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Saudi Arabia ⭐ 5-10 yrs exp 💼 Design
Lead end-to-end UI/UX design for web and digital platforms, creating high-fidelity interfaces for both Arabic and English audiences. Collaborate with stakeholders and developers to ensure design feasibility and maintain brand consistency across all touchpoints.

#117804 - Senior Workday Financials Consultant/Analyst

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 5-10 yrs exp 💼 Others
Provide hands-on configuration and support across multiple Workday Financials domains to deliver scalable long-term solutions. Partner with business stakeholders to translate requirements into system optimizations and resolve production defects.

Azerbaijani Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Azerbaijan ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Azerbaijani transcriptions of single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

Malay Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Malaysia ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Malay transcriptions from single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

AI Code Reviewer & Systems Evaluation Engineer 2

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development
Develop evaluation criteria and review system logs to improve the reliability and code quality of advanced AI systems. Refactor code and test for vulnerabilities to ensure AI models generate reliable and secure outputs.

Copy of AI Code Reviewer & Systems Evaluation Engineer 2

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 India ⭐ 2-5 yrs exp 💼 Software Development
The role involves improving advanced AI systems by evaluating outputs, refining logic, and developing verifiable performance rubrics. You will also refactor code, optimize system behavior, and test for vulnerabilities to enhance AI-generated code quality.

Danish Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Denmark ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Danish transcriptions and review audio recordings to train AI speech recognition models. Responsibilities include adding speaker labels, inserting timestamps, and annotating non-speech events.

Dutch Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Suriname ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Dutch transcriptions and review audio recordings for AI training. Responsibilities include adding speaker labels, inserting timestamps, and annotating non-speech events.

#119833 - Mid-Level QC Manual Engineer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development
The role focuses on manual QA, end-to-end workflow validation, and troubleshooting production issues for a hiring-event platform. Responsibilities include validating APIs with Postman, verifying backend data using SQL, and documenting defects in Jira.

#119704 - Software Engineer, Backend Node.js / TypeScript

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development
Develop and maintain scalable backend services using Node.js and TypeScript while managing MongoDB and Redis databases. The role involves designing APIs, troubleshooting production issues, and collaborating with frontend engineers to deliver end-to-end features.

#119832 - Junior Manual QA Engineer (Manual/API Testing)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development
The role focuses on manual functional, regression, and API testing to support a live production platform. Responsibilities include troubleshooting production issues, validating backend data via SQL, and collaborating with cross-functional teams to resolve client-impacting defects.

#118639 - Product Manager – Contract Management / Quote-to-Cash

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 5-10 yrs exp 💼 Product
Lead and optimize the end-to-end contract lifecycle and Quote-to-Cash processes, focusing on quoting, pricing, and deal governance. Collaborate cross-functionally to ensure contract terms translate accurately into billing and revenue systems.

Hebrew Audio Transcription & Quality Reviewer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Israel ⭐ 0-2 yrs exp 💼 Data Entry
Produce precise, verbatim Hebrew transcriptions of single and multi-speaker audio recordings. Annotate non-speech events and insert precise timestamps to help train AI speech recognition models.

#119769 - Sr. Software Engineer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development
The role involves analyzing, triaging, and resolving production issues for a live event-based hiring platform. The engineer will collaborate with client-facing teams to meet SLAs and own code changes through deployment.

#11999 - Senior Program Manager

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Product
Lead large, cross-functional product and platform initiatives focusing on account unification, identity access, and AI integrations. Coordinate between engineering, UX, and leadership to drive planning, execution, and roadmap alignment.

#119771 - Mid-Level Engineer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development
The role focuses on diagnosing and resolving production issues for a live hiring-event platform across backend and frontend systems. It involves collaborating with support and go-to-market teams to triage tickets and owning code changes from investigation through deployment.

#120470 - Senior Data Analyst

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development
The role involves building and maintaining enterprise-level Tableau dashboards and performing deep-dive data analysis using SQL and Python. The analyst will translate complex business questions into actionable insights while ensuring data accuracy through rigorous cleaning.

PhD Computer Science Expert for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 5-10 yrs exp 💼 Software Development
Evaluate and rank AI-generated Computer Science content for factual accuracy and reasoning quality. Develop domain-specific prompts and provide expert feedback to improve the performance of generative AI models.

Native Finnish Speakers for AI Training

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Finland ⭐ 0-2 yrs exp 💼 Software Development
Record short video and audio clips to help AI understand human tone, intent, and emotion. Tasks include acting out scripts in various emotional styles and transcribing audio/video clips into text.

#120463 - Senior Data Engineer

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development
Build and optimize scalable data pipelines and Snowflake data models using Python and dbt. Maintain data quality and observability to support marketplace analytics and business decision-making.

Customer Service Specialists fluent in Japanese

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Peru ⭐ 2-5 yrs exp 💼 Support
Provide professional customer support in Japanese and English across multiple channels while following internal SOPs. Document customer interactions accurately and collaborate with internal teams to ensure a seamless experience.

Copy of Customer Service Specialists fluent in Japanese

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Philippines ⭐ 2-5 yrs exp 💼 Support
Provide professional customer support in Japanese and English across multiple communication channels. Resolve inquiries efficiently while adhering to SOPs and documenting all interactions accurately.

Customer Service Specialists fluent in Korean

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Singapore ⭐ 0-2 yrs exp 💼 Support
Provide professional customer support by responding to inquiries in both Korean and English. Maintain high reliability and punctuality while meeting response time targets.

#121412 - Zuora Systems Administrator / Consultant

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 2-5 yrs exp 💼 Software Development
Support the Zuora Cloud subscription billing platform, focusing on administration, configuration, and revenue operations. Manage product catalogs, custom fields, and deploy workflows across sandbox and production environments.

Website Manager - CMS publishing, SEO, Web ops

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 United States ⭐ 5-10 yrs exp 💼 Marketing
Manage day-to-day website operations, content publishing, and technical performance across CMS platforms. Oversee web infrastructure including DNS, CDN, and third-party integrations to ensure site availability and scalability.

#121513 - Torii SaaS Management & Automation Specialist

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development
Administer the Torii SaaS management platform to maintain accurate records of application ownership, contracts, and license usage. Build API integrations and automated workflows while collaborating with IT, Finance, and Security teams to ensure data governance.

#121808 - Jr Workday Financials Administrator

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development
Support Workday Financials operations through configuration, issue resolution, and ongoing enhancements. Collaborate with Finance, Accounting, and Procurement stakeholders to translate business requirements into system solutions.

Customer Service Specialists fluent in Korean

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Malaysia ⭐ 0-2 yrs exp 💼 Support
Provide professional customer support by responding promptly to inquiries in both Korean and English. Maintain high reliability and punctuality while meeting response time targets.

L2 Support Engineer (Application Support Engineer)

Lifted, an Upwork Company™ · Full Time · 3 hours ago
Lifted, an Upwork Company™
🌎 Portugal ⭐ 5-10 yrs exp 💼 Software Development
The role involves performing L2 and L3 analysis to resolve complex customer service requests and troubleshooting product logs. It also requires collaborating with backend engineering to create patches and implementing product upgrade protocols.