The Senior Cloud Services Analyst oversees day-to-day operations, ensures system health for assigned accounts, and acts as a liaison between service operations and key stakeholders. They are responsible for writing complex SQL queries, monitoring performance metrics, and troubleshooting network and software issues to maintain high service standards.
The Business Integration Analyst acts as a liaison between customer business teams and project delivery teams to configure products and define business processes. They are responsible for analyzing large data sets, supporting integration testing, and ensuring project documentation and data SLAs are maintained.
The Manager, Program Operations is responsible for planning and executing daily activities to meet service level agreements for utility customers. This role involves managing direct reports and subcontractors to ensure contractual performance, operational efficiency, and budget adherence.
The Area Sales Manager is responsible for meeting annual sales goals and managing distribution territories to enhance customer experience. This includes creating multi-year growth strategies, managing channel partner performance, and identifying new revenue opportunities through value selling.
Oversee the architecture, design, and testing of software integrations and interoperability between vendor applications and third-party solutions. Consult with utility customers to scope and deliver system integration solutions that align with their business goals.
