The specialist is responsible for managing National Account credit collections, driving KPIs, and overseeing billing processes to ensure timely revenue recognition. They will collaborate with internal teams and customers to resolve payment issues, manage disputes, and maintain accurate documentation within the ERP system.
The specialist will manage the day-to-day operational support, maintenance, and release updates for KANZ sales and digital tools, including Power BI dashboards. They will also act as the primary contact for frontline users to diagnose and resolve tool-related issues while ensuring data accuracy and system functionality.
Plan and conduct technical training programs for elevator technicians and supervisors to address competency gaps. Collaborate with service operations leaders to develop learning solutions that reflect real-world field challenges and best practices.
The Sales Systems Specialist will act as a key user for core sales tools, including Salesforce and pricing systems, to ensure data quality and process efficiency. They will provide day-to-day support to sales teams, manage system updates, and collaborate with cross-functional stakeholders to maintain system reliability.
