Lead 24/7 counselling and texting operations, managing frontline teams, service coverage, queues, performance, and real-time clinical and operational decisions. Provide clinical guidance and staff debriefing, uphold service standards and collective agreements, address complaints and technical issues, and collaborate with internal teams to improve service delivery.
Provide single-session, solution-focused mental health support to youth via phone and live chat. Engage in clinical supervision, team meetings, and maintain professional boundaries while assessing risk and safety.
The Workforce Manager will lead and mentor a team of analysts to plan and staff clinical service operations, ensuring optimal coverage for mental health support services. They are responsible for developing forecasting models, managing capacity planning, and overseeing real-time scheduling to meet service demand.
