The Customer Experience Agent serves as the primary point of contact for product and account inquiries across multiple communication channels. They are responsible for resolving routine issues, documenting interactions in the CRM, and escalating complex cases to ensure high customer satisfaction.
The Customer Experience Agent serves as the primary point of contact for customers, providing support via phone, email, and chat in both English and French. This role involves resolving routine inquiries, documenting interactions in the CRM, and escalating complex issues to senior staff.
The Paid Media Specialist manages the execution, optimization, and reporting of advertising campaigns across search and social channels. They collaborate with cross-functional teams to drive customer acquisition and leverage AI tools to enhance campaign performance and efficiency.
