The Platform Support Engineer serves as an escalation point for complex technical issues, conducting root cause analysis and managing the technical bug backlog. They also act as a liaison between the Technical Experience team and Engineering while maintaining monitoring platforms and providing technical mentorship.
Define and drive the long-term strategic vision for the Technical Support function while leading AI transformation initiatives to improve operational efficiency. Manage a multi-level organization to achieve key performance indicators and maintain high-level relationships with critical customers.
Responsible for driving new logo business by identifying opportunities, conducting discovery, and executing the end-to-end sales process. The role involves managing a pipeline, fostering relationships with key decision-makers, and aligning Intradiem's solutions with customer workforce challenges.
