The Senior Specialist provides expert-level support for Epic modules, overseeing complex design, configuration, and cross-functional project delivery. They also mentor team members, ensure quality standards through rigorous testing, and act as a liaison between technical teams and stakeholders.
The Senior Specialist provides expert-level support for Epic modules, overseeing product lifecycles and leading complex design and configuration projects. They act as a liaison between technical teams and stakeholders while mentoring analysts and ensuring quality standards through rigorous testing.
The Customer Support Manager will lead a frontline team of Support Analysts to ensure timely and professional resolution of customer issues for Interwell Acumen. This role is responsible for operational oversight, including ticket triage, SLA performance, team coaching, and continuous process improvement.
The Senior Associate will provide real-time documentation support to healthcare providers and evaluate chart review performance to ensure accurate coding. They will also collaborate with the risk adjustment team to develop educational materials and action plans to improve documentation practices.
The Director of Provider Enablement oversees support, training, and operational maturity for the Interwell Acumen EHR platform. This role drives customer adoption, manages cross-functional partnerships, and implements scalable strategies to improve the provider experience.
Act as the first point of contact for patients and providers by handling high-volume inbound calls and general inquiries. Collaborate with internal clinical and non-clinical teams to ensure seamless care delivery and first-call resolutions.
The Enrollment Coordinator is responsible for making outbound calls to eligible health plan members to educate them on the CKD program and persuade them to enroll. They must meet enrollment goals while ensuring compliance with company and regulatory guidelines.
Develop and deliver end-to-end machine learning solutions, encompassing technical requirement definition, scalable system architecture, and implementing monitoring and maintenance workflows. Collaborate with cross-functional teams to build new ML products and lead the design and implementation of MLOps frameworks.
