The Principal Customer Success Manager oversees a portfolio of strategic large law firms to ensure they maximize value from iManage subscriptions. This role involves driving retention, identifying expansion opportunities, and coordinating cross-functional teams to support customer success and business outcomes.
You will drive the strategic partnership with Microsoft by executing joint co-sell motions and go-to-market programs globally. Additionally, you will manage operational rigor, track key performance indicators, and ensure seamless collaboration between iManage and Microsoft field teams.
The Partner Sales Manager will drive iManage's strategic partnership with Microsoft by executing joint co-sell motions and go-to-market programs. This role involves operational management of partnership initiatives, tracking key performance indicators, and fostering senior relationships across Microsoft's sales and marketing organizations.
Manage and grow a portfolio of mid-market law firm accounts by driving revenue through cross-sell and upsell opportunities. Act as a trusted advisor to firm leadership to modernize their technology strategy and ensure long-term client retention.
Manage the full lifecycle of ISV partners from qualification and commercial agreement to technical integration and market activation. Drive royalty revenue growth and build scalable programmatic playbooks for the partner ecosystem.
The Senior Account Manager will own and grow a portfolio of mid-market law firm accounts by driving revenue through cross-sell and upsell motions. They will serve as a trusted advisor to firm leadership while maintaining disciplined forecasting and account health metrics.
