The Security Operations Manager is responsible for defining and streamlining operational workflows, playbooks, and processes to ensure effective 24/7 incident response. They will lead, mentor, and train a global team of analysts while collaborating with cross-functional departments to meet service level objectives.
Huntress
39 Remote Job Openings at Huntress
Provide initial technical support to partners by assessing issues, troubleshooting, and conveying resolutions. Maintain high customer satisfaction by documenting interactions and escalating complex incidents as necessary.
The Product Support Specialist serves as the primary point of contact for technical support, resolving customer inquiries and assessing issues for escalation. They are responsible for providing resolutions, maintaining documentation, and ensuring high-quality service standards.
Act as the primary technical liaison post-sales to ensure customer satisfaction and maximize platform value. Coordinate with internal product and engineering teams to resolve complex technical issues and advocate for customer needs.
Administer day-to-day commission operations and workflows within CaptivateIQ to ensure accurate payouts. Partner with FP&A, Sales, and Payroll teams to handle reconciliations, audits, and month-end close activities.
Develop and manage new reseller and distribution partnerships to expand Huntress' market presence across Latin America. Identify, recruit, and onboard partners while providing training and strategic support to drive revenue growth.
Manage a cohort of channel partners to identify growth opportunities and expand the adoption of the Huntress platform. Execute sales plays and conduct product demonstrations to drive partner-led revenue and strategic value.
Manage a cohort of channel partners to drive growth, expand platform adoption, and uncover new opportunities. Collaborate with internal teams to execute sales plays and provide professional product demonstrations to partners.
Identify and qualify net-new accounts through outbound cold calling and inbound lead management. Convert qualified prospects into meetings for the Account Executive team while documenting all interactions in the CRM.
Lead a high-functioning product research team to develop automated solutions for countering evolving cyber threats. Collaborate with Product, Engineering, and SOC teams to define and execute the security platform's threat operations roadmap.
Identify innovative ways to detect Windows OS threats and develop cross-platform features leveraging OS telemetry. Lead product research initiatives and collaborate with engineering teams to integrate security solutions and operationalize detection logic.
Act as the primary point of contact for technical support, guiding customers through problem-solving processes to resolve inquiries efficiently. Responsibilities include assessing issues, escalating incidents when necessary, and improving internal and customer-facing documentation.
Staff Software Engineer - Showcase Platform (Ruby/Rails)
Huntress
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Full Time
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18 days ago
Huntress
Design and maintain the Showcase internal demo platform using Ruby on Rails to support pre-sales and revenue motions. Lead the technical vision, improve platform reliability, and collaborate cross-functionally to translate roadmap goals into scalable software solutions.
Senior Software Engineer - Business Platform (Ruby/Rails)
Huntress
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Full Time
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23 days ago
Huntress
Lead the design and development of high-quality software features for the Huntress Security Platform, focusing on the Business Platform team. Responsibilities include managing technical architecture, mentoring engineers, and collaborating with Growth teams to optimize user flows.
Set the technical direction for high-performance endpoint agents across Windows, macOS, and Linux using Go. Design and maintain the core agent architecture while mentoring junior engineers and collaborating with cross-functional teams.
Identify and engage potential net-new accounts and qualified leads to book meetings for the Account Executive team. This involves a high volume of outbound cold calling and handling inbound opportunities to fuel growth in the Australian market.
Lead the discovery, development, and launch of ITDR and ISPM products within the Huntress Security Platform. Manage a team of product managers while collaborating with engineering, sales, and marketing to drive product vision and market success.
Principal Software Engineer, SOC Experience (Ruby/Rails)
Huntress
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Full Time
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a month ago
Huntress
Provide technical leadership for the SOC Experience team by shaping architecture and driving the execution of investigative workflows and automation. Partner with cross-functional stakeholders to build scalable systems that improve analyst efficiency and reduce operational toil.
Own the offsite authority and citation strategy to increase brand visibility across third-party publications and AI model sources. Write high-impact technical content and build automated outreach workflows to drive measurable growth and referral traffic.
Lead a feature delivery team in the design and development of the Huntress SIEM Platform for automated detection and threat hunting. Define the long-term strategic technical vision and mentor junior engineers to ensure high-quality, scalable software releases.
Lead multiple high-performing engineering teams to develop and scale the underlying product platform powering several security products. Drive the technical roadmap, implement AI development tooling, and coach engineering managers to optimize efficiency and quality.
Lead the technical vision and implementation of the Endpoint Security Posture Management (ESPM) product from the ground up. Design and maintain end-to-end scalable solutions using Ruby on Rails while mentoring junior engineers and collaborating with security researchers.
Lead the technical vision and implementation of the Identity Security Posture Management (ISPM) product. Design scalable end-to-end solutions and data pipelines using Ruby on Rails while mentoring junior engineers.
Lead the North American mid-market marketing engine by orchestrating demand generation, ABM, and regional field events to drive revenue pipeline. Manage and mentor a team of regional marketers while collaborating with Sales and Global Marketing executives to align strategies with corporate goals.
Lead and coach a global team of Partner Success Managers to ensure efficient partner onboarding and high retention. Design global playbooks and analyze churn indicators to implement process improvements across North America, EMEA, and APAC.
Develop and execute the go-to-market strategy, positioning, and messaging for the Agentic Security Platform. Lead product launches, sales enablement, and technical partner marketing to drive adoption of AI-driven security capabilities.
Lead the visual development of educational simulations and interactive game-like learning experiences for cybersecurity training. Create production-ready visual assets, environments, and storyboards while partnering with cross-functional teams to translate learning goals into polished visual systems.
Act as an intermediary between partners and the SOC team to facilitate effective service delivery and resolve security concerns. Provide exceptional support via phone, email, and chat while translating complex security concepts into digestible information.
Senior Software Engineer - Endpoint Services Portal (Ruby/Rails)
Huntress
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Full Time
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2 months ago
Huntress
Design and develop end-to-end portal solutions using Ruby on Rails to support endpoint health, troubleshooting, and remediation workflows. Collaborate with agent engineers and product managers to translate backend signals into actionable customer-facing and internal experiences.
Lead the Identity Threat Detection and Response (ITDR) and Identity Security Posture Management (ISPM) engineering teams to deliver scalable security products. Drive the technical roadmap, recruit top talent, and integrate AI development tools to optimize engineering efficiency.
Design and build internal developer platforms, automation tools, and CI/CD systems to improve engineering productivity and software reliability. Develop frameworks to automate operational tasks for Portal and Endpoint Agents within Azure and end-user environments.
Lead the Threat Detection & Response function to establish a multi-year strategy and evolve the SOC into an agentic operating model. Focus on organizational design, culture, and the automation of repetitive investigations to prioritize complex intrusion analysis.
Negotiate customer and vendor contracts, including SaaS subscriptions and DPAs, to accelerate revenue growth. Develop and maintain legal templates and playbooks while optimizing legal operations through the use of AI tools.
Secure the cloud-native infrastructure of a B2B SaaS platform by designing architectural security standards and implementing DevSecOps practices. Manage vulnerability programs, threat detection, and end-to-end security compliance controls across AWS and Azure.
The analyst will research emerging adversary tradecraft and aggregate threat data to produce actionable reports for customers and marketing. They will also provide technical leadership and mentorship to the security team while collaborating on the product and threat operations roadmap.
Lead and develop a team of quota-carrying Account Managers to drive Net Revenue Retention through expansion, cross-sell, and renewals. Establish operational cadences for forecasting, pipeline inspection, and performance management while fostering a culture of accountability and customer obsession.
The Staff Product Manager will assist the CTO in setting the SIEM product vision and strategy, analyzing market trends, and driving the product roadmap for the SMB-focused SIEM offering. Responsibilities also include collaborating with engineering, design, and go-to-market teams through all phases of product development, from discovery to launch.
The Staff Product Manager will craft a product roadmap for a new Endpoint Security Posture Management product, focusing on Application Control features. This role involves collaborating with founders and product leadership to execute the strategy from conception through launch.
The Account Manager II plays a critical role in driving revenue through engagement, expansion, and retention across the partner base. Success will be measured by expansion and retention metrics.