You will diagnose client call center needs and design standardized Genesys CCaaS models to modernize their patient access systems. This involves translating findings into call flow logic, building configurations in Genesys Architect Tools, and managing end-to-end delivery workstreams.
The Epic Analyst will support the day-to-day health of the EpicCare Ambulatory application by diagnosing issues, building and testing changes, and managing system optimizations. They will partner with stakeholders to translate business needs into reliable, well-documented solutions while contributing to twice-yearly Epic upgrades.
The Senior Infrastructure Engineer will own and maintain Azure infrastructure while leading complex integration and automation projects. They will serve as a technical escalation point and mentor team members on best practices for system integrity and security.
Proactively identify and cultivate long-term relationships with senior Epic professionals and healthcare access operations leaders to build a strategic talent pipeline. Advise internal leadership on talent timing and represent the company's mission to high-level industry experts.
As an Associate Patient Access Specialist, you will be the first point of contact for patients seeking care, handling calls related to scheduling, referrals, and MyChart support. You will guide patients through their inquiries while ensuring accurate documentation and workflow adherence.
