The Customer Success Manager acts as a bridge between support and sales to foster positive client relationships and drive revenue growth. Responsibilities include managing client retention, leading customer meetings, tracking performance metrics, and ensuring technical and commercial satisfaction.
The Operations Manager will oversee financial projections, revenue recognition, and vendor management for the Broadband Professional Services team. They are responsible for developing financial dashboards, managing field activities, and preparing operational reports for leadership.
The Strategic Account Sales Director will lead sales efforts for tier 1 and 2 ISP accounts by defining strategic frameworks and tactical execution plans. They are responsible for driving profitable growth, managing pipelines, and fostering cross-functional collaboration with product and engineering teams.
The Program Manager is responsible for the coordination of complex integration and deployment projects across multiple teams and locations. They will manage project schedules, track technical issues, and communicate with stakeholders throughout the system development life cycle.
Manage technical engagements with Mid-Tier MSOs and Telcos to promote Harmonic's Cloud Native vCMTS and PON platforms. Design end-to-end network solutions and collaborate with product teams to align feature requirements with customer business needs.
The intern will support the foundation for ISO 27001 certification by performing risk assessments and documenting treatments. They will also manage security policies, gather control evidence, and generate governance dashboards for executive leadership.
Develop and deliver high-quality technical education via instructor-led training, webinars, and LMS courses for customers and internal teams. Collaborate with R&D and Product Management to ensure technical accuracy and manage the training content lifecycle.
The engineer will support lab integration, testing, and field trials for the cOSTM platform while designing IP networking ecosystems to meet customer use cases. They will also act as a local technical point of contact, providing on-site troubleshooting and training for clients.
