The Billing Support Specialist will troubleshoot and resolve technical issues for clients and therapists via phone and live chat. They will also educate customers on the platform and serve as a passionate advocate to ensure a high-quality support experience.
Process, document, validate, and respond to medical-record requests from clients, insurers, attorneys, and other authorized requesters while meeting deadlines and complying with HIPAA and applicable privacy laws. Protect patient confidentiality, communicate with requesters to resolve information gaps and provide updates, and collaborate on chart audits and records-related projects.
The Specialist III will review and interpret payor contracts to document key terms and identify potential risks before billing issues arise. They will also help build and maintain a searchable contract repository while partnering with cross-functional teams to resolve information gaps.
The Provider Growth Associate serves as the primary point of contact for prospective mental health providers, offering strategic guidance to help them grow their private practices. The role involves managing a high-volume pipeline of leads, conducting daily meetings, and ensuring high activation rates while maintaining quality standards.
The specialist will provide support to clinicians and clients via phone, chat, and email while collaborating with internal teams to resolve billing and technical issues. They will also participate in performance discussions and goal setting with their supervisor.
Lead end-to-end RCM operational performance, including eligibility, claims, and denials, while scaling team structures. Operationalize AI and automation tools to improve workflows and maintain rigorous KPI dashboards for leadership visibility.
The Senior Security Engineer will own the data security infrastructure, focusing on automated classification, tagging, and protection of sensitive data. They will design encryption pipelines and secure the data connectors feeding AI tooling to ensure safe technology adoption.
The Staff Security Engineer will define the multi-year security roadmap and build secure-by-default infrastructure, including authentication and authorization services. They will also lead AI-native security initiatives and implement company-wide security visibility through scorecards and data tagging.
